Case Studies

De Paul Treatment Centers

De Paul Treatment Centers provides drug and alcohol treatment to men, women, youth, and families. We offer a full continuum of care that includes medical detox, residential, day treatment and outpatient programs, family therapy, and treatment of co-occurring mental health disorders. Read more

Community Access Services

Axcient Sustains Business Operations During Downtime

Polar Systems, Inc. is a leading expert in IT solutions with over 35 years of Managed
Services and IT consulting experience for small-to-medium sized businesses. It’s no
surprise that their team quickly took action when CAS encountered a debilitating Small
Business Server outage that halted productivity and business operations for CAS
employees.  Read More

Curtis Trailers

RV Dealership, Curtis Trailers, sets off on its next adventure with Polar Systems

Curtis Trailers is a full service RV dealership featuring America’s top brands of travel trailers, fifth wheels, toy haulers, tent trailers and pickup campers. For over 60 years, Curtis Trailers has been serving the greater Portland and Vancouver area with quality and integrity. With 2 separate locations, one in Portland, and one in Beaverton, Curtis Trailers will work with clients to find the dream RV that matches their lifestyle.  Read More

Oregon’s Health CO-OP

Improving Support and Increasing Thought Leadership with Virtual CIO and PolarStar Managed Services.

Oregon’s Health CO-OP is a commercial nonprofit 501 (c) (29) health plan — one of 24 not-for profit consumer owned and operated plans, enabled under the 2010 Affordable Care Act. Oregon’s Health CO-OP (OHC) believes and stands for healthy communities, serving Oregon residents in all 36 counties.  Read More

City of Oregon City

Improving Support and Increasing Thought Leadership with Virtual CIO and PolarStar Managed Services.

At the start of 2013, it was apparent that Oregon City’s increased need for improved support and thought leadership in information technology demanded addressing. At the time, the city employed one full-time IT/GIS manager and used an outside network consultant for network, desktop, application, and user support.

The IT Manager found himself in a role where he was spending greater amounts of time servicing end-user requests, when he knew that expanding his strategic thinking would benefit the city much more.

Knowing it was time to bring a new vision for technology to the city, the IT Manager published an RFP for expanded outsourced IT services, with a goal of…  Read More

Exterior Wood

Increasing System and Network Availability and Reliability, and Ensuring Long-Term Continuity of Support

Exterior Wood, Inc., based in Washougal, WA, provides the widest array of pressure-treated products in the western United States and Canada. For over 35 years, Exterior Wood has been a family-owned business, growing by focusing on quality, being environmentally conscious, and by building strong relationships, both in-house and business-to-business.

As Exterior Wood’s business grew over the years, their technology requirements began to outgrow their network of “white box” computers. The business had evolved to have a much greater reliance on technology and the aging, out-of-warranty systems were insufficient for the task. In 2001, Polar Systems was contacted to help document their environment – what they had and what they needed; developing a strategic technology roadmap with options for Exterior to reach its goals. From then on,
Polar Systems was called in to help as needed, bringing “their toolboxes rattling around,” states Larry Miller, Exterior Wood MIS/IT Manager. Read More

City of West Linn

Maintaining Strategic Thinking of a CTO Position at Lower Cost

West linn, known as the city of hills, trees, and rivers, celebrated something besides its centennial in 2013. The city signed on with Polar Systems to improve information technology services with an estimated 17.5% annual savings — $28,000 per year.

The City of West Linn consists of 12 departments, and it employs approximately 124 full-time employees. The city’s Information Technology (IT) Department is chartered as a shared service to all of the city’s departments. IT provides a broad range of services including strategic IT plan development, hardware and software acquisition, oversight of the city’s many technology vendors, maintenance of systems, and network administration.   Read More

Cowlitz Family Health Center

Providing a Network Infrastructure Update

THE SITUATION: Cowlitz Family Health Center (CFHC) of Longview, Washington, undertook a program to modernize their email and practice management systems. The task of updating a network infrastructure can be daunting, and is one that is often postponed because it can be like peeling an onion – you get through the outside layer only to discover that a simple update may not be sufficient and a more complete overhaul is needed. In the process, CFHC realized that their in-house IT person was not going to be fully capable of handling the upgrade alone.

ON REFERRAL: The project began when clinic managers decided that they needed to revamp their 25-year-old system for keeping patient records. To get recommendations on how to proceed, they hired a national medical consulting firm with expertise in the latest electronic medical records (EMR) and practice management systems. Along with making a recommendation on what new scheduling and billing system to use, the consultants recommended that CFHC hire an IT management firm to assist Cowlitz’ internal IT staff with the installation.​ Read More

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